Storage Hook Privacy Policy
This Privacy Policy explains how Storage Hook collects, uses, stores, and protects personal data in connection with the provision of its products and services. It applies to all Storage Hook customers and users located in the relevant geographic area where the General Data Protection Regulation applies. By using Storage Hook services, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
For the purposes of the General Data Protection Regulation, Storage Hook acts as the data controller for the personal data it collects and determines the purposes and means of processing that data in relation to its services.
Scope of this Privacy Policy
This Privacy Policy applies to personal data processed by Storage Hook in the course of offering and delivering its products and services, operating its websites and web applications, managing customer accounts, marketing activities, and performing its legal and contractual obligations towards customers and users.
Types of Personal Data Collected
Storage Hook may collect and process the following categories of personal data, depending on how you interact with the services:
Identification and contact details, such as name, username, job title, and any contact information you provide when registering for an account or communicating with Storage Hook.
Account and authentication data, such as login identifiers, hashed passwords, and security settings associated with your Storage Hook account.
Usage and technical data, such as IP address, browser type, device identifiers, operating system, access times, pages viewed, and actions taken within the services, collected to improve performance, security, and user experience.
Billing and transaction data, such as purchase history, subscription details, billing addresses, and limited payment-related data required for invoicing and financial record keeping. Full payment card details are typically processed by secure third-party payment processors engaged by Storage Hook.
Support and communication data, such as the content of emails or messages you send to Storage Hook, support tickets, and any information you choose to provide when seeking assistance, feedback, or clarification.
Configuration and content data stored through the services, which may include information that you or your organization upload, store, or manage using Storage Hook. In many cases, Storage Hook acts as a processor with respect to such content on behalf of its business customers.
Lawful Basis for Processing
Storage Hook processes personal data only where there is a valid legal basis under the General Data Protection Regulation. The main legal bases are:
Contract performance: To create, maintain, and manage your account, to provide and support the services you have requested, and to fulfill contractual obligations under the terms agreed with you or your organization.
Legitimate interests: To ensure the security, integrity, and availability of the services, to prevent misuse or fraud, to analyze and improve the services, to manage business operations, and to communicate with customers about relevant updates, provided that these interests are not overridden by your rights and interests.
Legal obligations: To comply with applicable legal, regulatory, accounting, and reporting obligations, including data retention, tax, and security requirements.
Consent: For certain optional activities, such as specific marketing communications or the use of particular non-essential cookies and similar technologies, Storage Hook may rely on your consent. Where consent is used as the legal basis, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
Purposes of Processing
Storage Hook uses personal data for the following purposes:
To register and administer user accounts and customer profiles.
To deliver, maintain, and improve the Storage Hook services and features.
To provide customer service, technical support, and incident response.
To personalize aspects of the user experience, where appropriate.
To manage billing, payments, and subscription renewals.
To monitor system performance, troubleshoot issues, and maintain security.
To perform analytics and reporting to understand service usage and guide product development.
To send important service announcements, policy updates, and security notifications.
To carry out direct marketing and informative communications, subject to applicable law and any preferences you may have set.
Data Retention
Storage Hook retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Retention periods are determined based on the type of data, the nature of the relationship with the data subject, and legal or contractual requirements.
Account and profile information is typically retained for the duration of the customer relationship and for a reasonable period thereafter to handle queries, disputes, or legal obligations. Billing and financial data may be kept for longer periods to comply with accounting and tax regulations. Technical and usage data may be retained for shorter periods, unless needed for security, troubleshooting, analytics, or legal purposes.
When personal data is no longer needed, Storage Hook will take appropriate steps to securely delete, anonymize, or aggregate the data in accordance with applicable laws and internal policies.
Data Processors and Third Parties
Storage Hook may engage carefully selected third-party service providers to process personal data on its behalf for specific purposes. These processors may provide services such as hosting and infrastructure, payment processing, customer support tools, analytics, email delivery, and security services.
Where third-party processors are used, Storage Hook ensures that appropriate data processing agreements are in place, requiring such processors to act only on documented instructions, to implement suitable technical and organizational measures, and to maintain confidentiality and security of the data.
Storage Hook may also share personal data with professional advisers, such as auditors or legal counsel, where necessary to protect its legitimate interests and comply with legal obligations. Personal data may be disclosed to public authorities or law enforcement agencies if required by applicable law or in response to valid legal requests.
Storage Hook does not sell personal data and does not permit processors to use personal data for their own independent marketing purposes.
International Data Transfers
Where personal data is transferred outside the European Economic Area or other regions with data protection laws, Storage Hook takes steps to ensure that appropriate safeguards are in place. These measures may include the use of standard contractual clauses approved by regulators, or other mechanisms recognized under data protection laws, aimed at ensuring an adequate level of protection for personal data.
Security of Personal Data
Storage Hook implements appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include encryption, access controls, secure development practices, logging and monitoring, and regular review of security practices.
Despite these efforts, no system can be completely secure, and Storage Hook cannot guarantee absolute security. However, Storage Hook is committed to responding promptly to security incidents and taking steps to mitigate potential risks.
Rights of Data Subjects
Under the General Data Protection Regulation, individuals have a number of rights in relation to their personal data processed by Storage Hook. Subject to certain conditions and exemptions, these rights include:
Right of access: You have the right to obtain confirmation as to whether Storage Hook processes your personal data and to receive a copy of that data, together with certain information about how it is processed.
Right to rectification: You have the right to request the correction of inaccurate personal data and the completion of incomplete data.
Right to erasure: You may request the deletion of your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.
Right to restriction of processing: You may request that the processing of your personal data be restricted in specific situations, such as while the accuracy of the data is being verified or where you have objected to processing based on legitimate interests.
Right to data portability: You have the right to receive certain personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller, where the processing is based on consent or contract and carried out by automated means.
Right to object: You may object to the processing of your personal data based on Storage Hook legitimate interests, including profiling, and Storage Hook will stop such processing unless it can demonstrate compelling legitimate grounds that override your interests and rights, or where processing is required for legal claims. You also have the right to object at any time to the use of your personal data for direct marketing purposes.
Right to withdraw consent: Where processing is based on consent, you may withdraw this consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a competent data protection authority if you believe that your rights have been infringed.
Children’s Data
Storage Hook services are not intended for use by children who are not legally able to consent to data processing under applicable law. Storage Hook does not knowingly collect personal data from such children. If Storage Hook becomes aware that it has collected such data, it will take steps to delete it as soon as reasonably practicable.
Changes to this Privacy Policy
Storage Hook may update this Privacy Policy from time to time to reflect changes in services, legal requirements, or data processing practices. Any changes will be posted in the latest version of this Privacy Policy, and the date of the most recent update will be indicated. Continued use of the services after changes are made will be deemed acceptance of the updated Privacy Policy.
