Storage Hook Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Hook provides storage, handling and related removal services within the United Kingdom. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. They form the entire agreement between you and Storage Hook in relation to the services described below.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person or business who books or uses our services.

Services means any storage, loading, unloading, packing, unpacking, transportation coordination, handling of goods, and associated services supplied by Storage Hook.

Goods means the items and property that you supply to us for storage, handling, or in connection with any removal-related services.

Contract means the agreement between you and Storage Hook for the supply of services, incorporating these Terms and Conditions and any written confirmation of your booking.

Site means any premises, property or location where services are provided or goods are collected, stored, or delivered.

2. Scope of Services

Storage Hook provides storage solutions and related removal support services within the UK. The precise scope of services for each booking will be confirmed in writing at the time of acceptance of your order. You are responsible for ensuring that the description of services and goods to be handled or stored is complete and accurate.

We reserve the right to decline any booking, or exclude certain items from storage or handling, where we consider them unsafe, unlawful, or unsuitable for our facilities or methods of work.

3. Booking Process

You may request a quotation by providing accurate details of the goods, the services required, access arrangements at any relevant property, and any special handling requirements. Quotations are based on the information supplied and are not binding if that information is incomplete or inaccurate.

A booking is made when you accept our quotation and we confirm acceptance of your booking in writing. The contract commences on the date of that confirmation. We may request written acceptance, including any final inventory or schedule of goods to be stored or handled, before confirming a booking.

If, on arrival at any site, we find that the actual work or volume of goods differs materially from the information supplied when the booking was made, we may adjust the charges accordingly or decline to proceed with all or part of the services.

4. Customer Responsibilities

You must ensure that:

The goods are properly packed, labelled and prepared for storage or handling, unless we have agreed to provide packing services.

All access routes, parking areas and internal routes within any site are safe, unobstructed and suitable for the services to be carried out.

Any necessary permissions, permits or consents to enter or use a site have been obtained in advance.

No prohibited goods are presented for storage, handling or removal.

Contact details supplied to us are accurate and kept up to date, so that we can communicate with you about your booking.

You are responsible for securing and locking any containers, rooms, lockers or units which you control, and for maintaining your own records and inventories of goods, unless otherwise agreed in writing.

5. Prohibited and Restricted Goods

You must not present for storage, handling or removal any of the following items:

Explosives, firearms, weapons or ammunition.

Flammable, corrosive, toxic or otherwise hazardous materials, including gas cylinders, fuel, chemicals or asbestos.

Perishable goods or items which may attract vermin or pests, including foodstuffs and plants, unless expressly agreed.

Illegal goods, counterfeit items or any items whose possession or movement would breach UK law.

Cash, precious metals, jewellery, stones, securities, or valuable collections, unless we have agreed to store them on specific terms.

If prohibited goods are discovered, we may remove, isolate or dispose of them without liability to you, and you will be responsible for any costs or losses arising as a result of their presence.

6. Payments and Charges

All charges for services will be specified in our quotation or written booking confirmation. Unless otherwise stated, charges are exclusive of any applicable value added tax or similar taxes, which will be added at the prevailing rate.

You must pay all charges in accordance with the payment terms specified in your booking confirmation. Where recurring storage charges apply, these are payable in advance at the agreed intervals. We may require a deposit or prepayment before commencing services.

If you fail to make any payment on the due date, we may:

Charge interest on overdue amounts at the statutory rate or another rate specified in the booking confirmation, accruing on a daily basis until payment is made in full.

Suspend or withhold services, including access to goods in storage, until all outstanding sums and interest have been paid.

Exercise a lien over any goods in our possession and, following reasonable notice, sell or dispose of them in order to recover unpaid charges and costs, accounting to you for any surplus.

We may review our storage and service charges from time to time and will notify you of any changes to recurring charges by giving reasonable notice. Changes will not take effect before the end of the current paid-up storage period.

7. Cancellations and Amendments

You may request to cancel or amend a booking by contacting us as soon as possible. Any cancellation or amendment will only be effective when we confirm it in writing.

Where you cancel a booking before services have begun, we may apply the following cancellation charges, unless otherwise stated in your booking confirmation:

Cancellation more than seven days before the scheduled service date: no cancellation fee, except for any non-refundable third-party costs incurred on your behalf.

Cancellation between seven days and two days before the scheduled service date: up to fifty percent of the agreed service charges.

Cancellation within forty-eight hours of the scheduled service date or on the day of service: up to one hundred percent of the agreed service charges.

If you wish to amend the date, location or scope of services, we will use reasonable efforts to accommodate your request but cannot guarantee that this will be possible. Amendments may result in adjusted charges, and any additional costs will be payable by you.

8. Access to Stored Goods

Where your goods are stored in a facility, access arrangements will be set out in your booking confirmation or storage agreement. Access may be subject to appointment, identification procedures and security checks, and may only be available during stated hours.

We may restrict access temporarily where necessary for safety, maintenance, security, or legal reasons. We will seek to give reasonable notice of any planned restrictions.

9. Liability and Limitations

We will take reasonable care in the handling and storage of your goods. However, our liability is subject to the limitations below.

We are not liable for any loss, damage or deterioration arising from:

Inherent defects, flaws or natural deterioration in the goods.

Improper or insufficient packing or preparation by you or third parties, where we have not provided packing services.

Changes in climatic conditions, humidity or temperature, unless we have expressly agreed to provide climate-controlled storage.

Acts or omissions of the customer, its employees, contractors or representatives.

Acts of God, war, riot, civil commotion, industrial dispute, or events beyond our reasonable control.

Unless otherwise agreed in writing, our total liability for loss of or damage to goods arising from our negligence or breach of contract is limited to a reasonable market value per item or per consignment, subject to an overall monetary cap specified in your booking confirmation or, where no cap is stated, to a fair and proportionate amount in line with common UK industry practice for storage and removal services.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded under UK law.

We will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of anticipated savings, whether arising in contract, tort or otherwise.

10. Insurance

You are responsible for arranging adequate insurance cover for your goods while they are in transit or in storage, unless we have expressly agreed in writing to arrange or provide insurance on your behalf. We do not provide insurance advice and any insurance offered or facilitated by us is subject to the policy terms of the relevant insurer.

11. Waste Regulations and Disposal of Unwanted Items

Storage Hook complies with applicable UK waste management and environmental regulations. Where we agree to remove or dispose of waste or unwanted items, this will be subject to specific terms and may attract additional charges.

You must accurately identify any items that you wish to be treated as waste or to be disposed of, and must not include hazardous or regulated waste unless we have agreed in writing to handle such materials in compliance with applicable law.

We reserve the right to decline to remove or dispose of certain items where we consider that doing so would breach waste regulations, licence conditions, or environmental obligations.

Where goods have been abandoned, or you have failed to collect them or pay charges within a reasonable time, we may, after giving notice where practicable, treat them as waste or unwanted items. We may sell, recycle or dispose of such goods in compliance with relevant regulations. We may deduct from any sale proceeds the costs of storage, sale and disposal, and any outstanding charges.

12. Health and Safety

Both Storage Hook and the customer must take reasonable steps to ensure that all sites where services are carried out are safe and comply with relevant health and safety requirements. You must inform us in advance of any known risks, hazards or special safety requirements at any site.

We may suspend or refuse to carry out services where we reasonably consider that doing so would create an unacceptable risk to health or safety. Any resulting delay or additional cost may be chargeable to you where the risk arises from your acts or omissions.

13. Data Protection and Privacy

Storage Hook will collect and process personal data relating to you and, where applicable, your representatives for the purposes of providing services, administering your contract, and complying with legal obligations. We will handle such data in accordance with applicable UK data protection law.

You are responsible for ensuring that any personal data you provide to us is accurate and that you have appropriate authority to share it. Further details on how we handle personal data may be provided in a separate privacy notice.

14. Termination

Either party may terminate a storage arrangement or ongoing services by giving the period of notice specified in the booking confirmation or storage agreement. On termination, all outstanding charges become immediately payable.

We may terminate the contract immediately by written notice if you commit a material breach that is not remedied within a reasonable period after notification, if you fail to pay charges when due, or if you become insolvent or are unable to pay your debts as they fall due.

Following termination, you must arrange to remove your goods from our custody within the timeframe notified to you, subject to payment of all outstanding sums. If you fail to do so, we may exercise our rights of lien, sale or disposal as set out in these Terms and Conditions.

15. Complaints and Claims

If you wish to raise a complaint or claim relating to our services, you should contact us in writing as soon as reasonably possible, providing full details of the issue, including any alleged loss or damage to goods.

Where damage or loss is visible at the time of service or delivery, you should note this in writing on any relevant job sheet or documentation, and notify us without delay. Any claim must be made within a reasonable time after you first become aware, or ought reasonably to have become aware, of the issue.

We will investigate complaints and claims in good faith and respond within a reasonable timeframe. Our liability, if any, will be determined in accordance with these Terms and Conditions.

16. Changes to These Terms

We may amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to that booking, unless changes are required by law or regulatory authority in which case the updated terms may apply to existing contracts where legally permitted.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

You and Storage Hook agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, except that we may also bring proceedings in any other jurisdiction where your assets are located if necessary to enforce our rights.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be treated as deleted to the minimum extent necessary and the remaining provisions will continue in full force and effect.

Any failure or delay by Storage Hook in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy. A waiver will only be effective if given in writing and signed by an authorised representative.

You may not assign or transfer any of your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to deliver the services, provided that we remain responsible for the acts and omissions of our subcontractors.

These Terms and Conditions, together with any booking confirmation or written variation agreed by both parties, constitute the entire agreement between you and Storage Hook in relation to the services and supersede any prior understandings or agreements, whether written or oral.