Hook Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Hook Storage provides storage-related services in the United Kingdom. By making a booking, placing an order, or using any Hook Storage service, you agree to be bound by these terms. Please read them carefully before proceeding. For the purposes of these terms, references to we, us, and our mean Hook Storage, and references to you and your mean the customer or any person acting on the customer’s behalf.

The services covered by these terms may include storage hire, collection, delivery, handling, and any associated service arranged as part of a booking. These terms are intended to be clear and practical, and they apply whether you are arranging a one-off storage service or a longer arrangement. Nothing in these terms affects your statutory rights where they cannot lawfully be excluded.

We may update these terms from time to time to reflect changes in our service, our operating practices, or applicable law. The version in force at the time your booking is accepted will apply to that booking unless we state otherwise in writing. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

Booking Process

A booking is considered a request for services until it has been confirmed by us. You must provide accurate and complete information when placing a booking, including the type of storage required, the dates requested, any access requirements, and any details that may affect service delivery. We rely on the information supplied by you to prepare the service properly, and any error or omission may affect timings, availability, or charges.

We may accept or decline any booking at our discretion. A booking will only become binding once we issue a confirmation, whether by email, electronic message, invoice, or another written method. The confirmation may include key details such as the service scope, service date, storage period, pricing, and any special conditions. If there is a conflict between your booking request and our confirmation, the confirmation will take priority unless we agree otherwise in writing.

You are responsible for ensuring that the items to be stored are suitable for our service and that you have the right to store them. You must not place a booking for any item that is prohibited, unlawful, dangerous, contaminated, perishable without proper declaration, or otherwise unsuitable. We may refuse to handle items where we reasonably believe there is a risk to people, property, or compliance with applicable law.

Payments and Charges

Unless we agree otherwise in writing, fees are payable in full in advance or at the time specified on the invoice. Charges may include storage fees, collection and delivery fees, handling fees, administrative fees, late payment charges, and any additional costs arising from special instructions, delays, failed access, or changes made at your request. All prices are stated in pounds sterling and may be subject to VAT where applicable.

We reserve the right to require a deposit, card pre-authorisation, or other security for payment before starting the service. If a deposit is taken, it will be applied against the final invoice unless otherwise stated. Any quoted price is based on the information available to us at the time of quotation. If the service details change, the quotation may also change to reflect the revised scope or cost.

You must pay all invoices by the due date stated. If payment is not received on time, we may suspend the service, delay release of stored items, or refuse further work until the account is settled. We may also charge reasonable costs associated with recovery of overdue sums, including legal or administrative expenses permitted by law. Interest may be charged on overdue amounts at the statutory rate or any other rate allowed by law.

You may request a cancellation or amendment to a booking, but this must be made in writing. Whether a cancellation is effective, and whether any charges apply, will depend on the timing of the request and the work already carried out. If we have already reserved space, allocated resources, dispatched staff, or begun preparing for the service, we may charge for our reasonable costs and losses resulting from the cancellation.

If you cancel after the service has started, or if the cancellation is made too late to prevent costs being incurred, you will remain liable for any completed work and any non-recoverable expenses. Where a booking is amended, we may adjust the service date, duration, or price. We are not obliged to accept changes, particularly where the amended request cannot reasonably be accommodated.

We may cancel or reschedule a booking if necessary for operational reasons, safety concerns, non-payment, inaccurate information, or circumstances beyond our control. If we do so, we will use reasonable efforts to notify you and may offer an alternative date or arrangement where practical. Our liability in such cases will be limited as set out in these terms and any rights you may have under law remain unaffected.

Storage Conditions and Customer Responsibilities

It is your responsibility to ensure that items are properly packed, labelled, and protected for storage, unless we have expressly agreed to provide such services. You must give us any information that may be relevant to safe storage, including fragility, special handling needs, or restrictions on stacking. We will take reasonable care in performing the service, but we are not responsible for damage caused by inadequate packing, inherent weakness, or faults in the item itself.

You must not store items that are illegal, stolen, hazardous, explosive, flammable, toxic, odorous, infested, or likely to cause contamination or nuisance. Prohibited items may include, without limitation, live animals, plants requiring care, cash, securities, controlled substances, firearms, and any materials restricted by law or regulation. If prohibited items are discovered, we may immediately refuse, remove, isolate, or dispose of them where permitted by law and you will be responsible for all resulting costs.

We may inspect items to the extent reasonably necessary for security, safety, compliance, or service management. We are not obliged to open sealed packages unless there is a reason to believe they contain prohibited or dangerous items. Any inspection will be carried out with reasonable care and in a proportionate manner. You agree that our staff may refuse access or handling where safety conditions are not satisfactory.

Liability and Limitations

We will provide our services with reasonable skill and care. If we fail to do so, and this causes foreseeable loss or damage, we may be liable subject to the limitations below. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Subject to the above, we will not be liable for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss. Our total liability arising from any single booking or series of connected bookings will, to the maximum extent permitted by law, be limited to the total charges paid or payable for the relevant service, unless a higher limit is expressly agreed in writing.

We are not responsible for loss or damage arising from events beyond our reasonable control, including fire, flood, storm, accident, theft by third parties, power failure, industrial action, public disruption, or government action, provided we have taken reasonable precautions. If you believe that an item is valuable or particularly sensitive, you should tell us before booking so that appropriate arrangements can be discussed. Any claim must be notified promptly and with reasonable evidence of the loss or damage.

Where the service involves removing, collecting, or disposing of unwanted items, you must comply with all applicable UK waste requirements. You are responsible for telling us whether an item is waste, whether it is hazardous, and whether any special handling is needed. We may ask you to separate items, provide descriptions, or confirm the origin and nature of waste before we accept it.

We will only handle and dispose of waste in accordance with applicable law and any necessary authorisations or procedures. You must not mix hazardous and non-hazardous materials unless this is expressly permitted and properly declared. If you provide inaccurate information about waste classification, you may be liable for any fines, charges, clean-up costs, regulatory action, or losses we incur as a result.

Title to waste items may transfer at the point permitted by law or as set out in the booking confirmation. Once disposal has been completed in accordance with the agreed service and legal requirements, items may not be recoverable. You should therefore ensure that no item is sent for disposal unless you are certain it is no longer required. We are not obliged to sort or salvage mixed waste unless this has been agreed in advance.

Access, Storage Period, and Release of Items

Any storage period begins on the date stated in the booking confirmation and continues until the agreed end date or until the items are released. Access arrangements may vary depending on the service selected. If access is required outside the agreed schedule or in a way that creates additional work, we may charge extra fees or decline the request if it cannot safely be accommodated.

You must arrange collection or release of stored items on the agreed date or within any notice period stated in the booking. If you fail to do so, we may charge ongoing storage fees and reasonable administration costs. If items remain uncollected for an extended period, we may exercise any rights available to us under law, including the right to sell, dispose of, or otherwise deal with items where lawful and after appropriate notice.

When items are released, we may require proof of identity or authority to collect them. We are entitled to rely on the information reasonably presented to us at the time of release. If you authorise a third party to collect items, you are responsible for that person’s actions and for ensuring they have the necessary details and authority.

We may process personal data in connection with bookings, payments, service delivery, and compliance with legal obligations. Any such processing will be handled in accordance with applicable data protection law. We will use reasonable administrative and technical measures to protect information that we hold, but you should not send sensitive information unless it is necessary for the service.

Any notice required under these terms must be given in writing. Notices may be sent by email or other agreed written method and will be treated as received when they are delivered to the relevant address or system, subject to any reasonable evidence of receipt. If a notice is not received because you provided incorrect details, we will not be responsible for the resulting delay or failure.

We may transfer or subcontract any part of our obligations under these terms where reasonably necessary for service delivery, provided this does not reduce your legal rights. You may not assign your rights or obligations without our prior written consent. Any failure by us to enforce a right immediately does not mean that we waive that right.

Governing Law and Jurisdiction

These terms and any dispute or claim arising from them, or in connection with them, are governed by the laws of England and Wales, unless mandatory law requires otherwise. Where another part of the UK applies mandatory legal rules, those rules will be respected to the extent required by law. The parties agree that the courts of England and Wales will have non-exclusive jurisdiction, except where consumer law provides otherwise.

If any dispute arises, both parties should first attempt to resolve the matter in good faith and with reasonable cooperation. Nothing in these terms prevents either party from seeking urgent injunctive relief or taking steps required to protect legal rights. These provisions are intended to support a fair and lawful service relationship and to provide certainty for both sides.

By proceeding with a booking for Hook Storage services, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you have authority to enter into the arrangement and that all information you provide is accurate to the best of your knowledge. Hook storage services, storage booking terms, and storage service conditions are all governed by the same contractual framework described above.